What is the Support Lifecycle for FAST products?
The FAST Support Lifecycle policy provides FAST customers with guidelines for product support availability. Mainstream and Extended Support for FAST products are modeled after Microsoft’s Support Lifecycle Policy, but have been modified specifically to better serve FAST customers. Mainstream and Extended Support are available to customers with a current FAST Maintenance and Support contract. Mainstream Support includes technical support during business hours by phone or e-mail; access to 24×7 support for Premium customers; access to the self-service portal with knowledge base, product documentation and ticket tracking; downloads of major versions; and software updates including security fixes, patches and services packs. Extended Support provides all of the same options as Mainstream Support; however, software updates include security fixes only. No software updates in form of patches or service packs will be released for products in Extended Support. FAST will not accept requests for
