What is the substitution policy and how does it work?
Our goal is to always have the products you order in stock. However, in the event we are unable to fill your order with the exact item you requested we are happy to provide a substitution. Whether or not we substitute is always up to you. You can decide if you want us to substitute items on an individual basis or simply select “Yes” or “No” under General Substitution Policy to apply your instructions to your entire order. So how does it work? If you choose to allow substitutions, we will use our best judgment to try and find a suitable alternative. This may mean we substitute the same brand with another size. Or this may mean we find a similar product in another brand. Sometimes the price of the substitution may be a little less, sometimes it may be a little more, but we will always try to make substitutions in your favor. For example, if you order a Deschutes Seasonal Ale 12 pack and we’re out of 12 packs, we might bring you two 6 packs. Or if you order Alpenrose milk and we¹re out, w
