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What is the structure of the RAA Contact Centre?

April 26, 2017Centre contact raa structure

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What is the structure of the RAA Contact Centre?

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The RAA is an incorporated Member based business with a Commercial Services business unit established to utilise existing infrastructure to maintain a 24 x 7 service. The Unit is supported by a Manager, Account Manager, Administration Support Team, Contact Centre Supervisor, Team Leaders and 42 Customer Service Representatives (CSR’s).