What is the Sterling Navigator?
The Sterling Navigator is the first phase of the Sterling Assessment process. It is a simple, cost-effective, and quick tool that provides organizations with a snapshot of where the organization currently is on their performance excellence journey. The process begins with the organization administering a survey to a cross section of employees. The Sterling Council analyzes the results and provides feedback to the organization, including strengths and opportunities for improvement. The Sterling Council provides two additional services to the Navigator organization. Mentoring as a follow-up once the Navigator feedback report has been delivered is available. The mentoring is customized to the needs of each organization. New this year, the Board of Examiners is available to assist the Navigator organization through a site visit of two or more days. The team of Examiners performs interviews with management and employees to verify and clarify the information obtained during the written surve
