What is the Sterling Criteria for Organizational Performance Excellence?
The Sterling Criteria are a tool used by Florida organizations to stay abreast of ever-changing competition and improve performance. The Criteria provide a valuable framework that can help an organization, regardless of size, sector, private, public, or not-for-profit, assess performance on a wide range of key business indicators: customer, product and service, operational, human resource, and financial. The Criteria can help you align resources; improve communication, productivity, and effectiveness; and achieve strategic goals. As a basis for organizational self-assessment, the Sterling Criteria is based on the Malcolm Baldrige National Quality Award Criteria, and is nationally recognized as the world-class standard for organizational excellence.
