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What is the status of my claim?

claim Status
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What is the status of my claim?

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A123) (pull up claims information in eCura and ask/enter the following questions;) provider name; NPI number; caller name; phone number; date of service; members name; procedure code.) For additional questions/needs, warm transfer to claims dept.

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It is up to you to make sure we have your current address and telephone number at all times while your claim is being processed. All too often, we are unable to deliver information or checks to claimants because the contact information is outdated. Most communication with you will be through the mail. Therefore, it is important to update us every time there is a change in your contact information. We will send a letter to the address we have on file for you if: (1) your claim is subject to a thirty (30) day notice; and/or (2) when the Board has determined your case. View the claims list to determine if your claim has been scheduled to be heard by the Board.

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