What is the State Interactive Voice Response System (IVR)?
A. This telephone system allows both payors and payees to determine the last payment received on the case and the balance due. The telephone system requires the caller to enter a personal identification number (PIN). Because this telephone system is available 24 hours per day, 7 days a week, it is the most efficient way to obtain last payment and balance information. Please note that the IVR lists the balance due as of the date of the call, versus listing the arrears on a case. This is important to understand since a support obligation is “charged” to the case on the first day of each month. You may access the State IVR by calling 1-800-860-2555.
