What is the significance of Traveler Opinion and the ratings?
Potential guests are likely to make hotel stay decisions based on the feedback from prior guests and star rating. Each hotel star rating is determined using a wide array of factors including: quality of hard and soft goods, guest service, amenities offered on-property, aesthetics and decor, recent completed room renovations, and customer feedback. When the star ratings team looks at customer feedback, we review the comments of actual Expedia guests in the Expedia Traveler Opinions. Traveler Opinions are written by the guests themselves about their personal experience at your property. It is important to review the Traveler Opinions to understand what customers are saying about you. We only allow verified guests of the hotel to leave reviews of your hotel. The guest must log in to their Expedia account to verify their booking before they can leave a hotel review. Customer are allowed six months after returning from their trip to write a review. All reviews are monitored for profanity, s
