What is the shipping and handling charge listed on my invoice?
We charge for shipping and handling if we send you an installation kit or other goods necessary to set up your Internet connection. Also, if you sign up with EarthLink under a promotion that includes a free giveaway (e.g., a scanner or DVD player), we charge shipping and handling for delivery of that product. Please note that shipping and handling charges are nonrefundable. Why is my usage shown on my invoice, and how is the charge calculated? It depends on your service plan. If your plan includes unlimited access, your invoice lists your monthly usage just for your information (you’ll notice there’s no associated charge). If your plan includes a fixed number of minutes or hours, your invoice lists (a) the total used and, if you exceed your allowance, (b) the minutes or hours above your allowance. Usage over your allowance is listed as “Extra Usage Hours” with the associated charge based on your billing plan. What is the “Extra Usage Hours” charge listed on my invoice? This can apply i
