What is the SHDSL provisioning process?
1. Once the order is received by Exetel, the order is submitted by Exetel to either Optus or Powertel. They pass on company address and order details to Telstra for Name/Address matching and qualification of service (SQ). 2. Telstra perform “cutover”. The ULL (Unconditional Local Loop) is prepared and SHDSL enabled from the exchange to the MDF (Main Distribution Frame). 3. Wholesale provider (either Optus or Powertel) then perform install. They check line from MDF to “socket” at customers premises. A technician will also install the router with the service. They will check with technicians at base that the service is working at layer 2 level. 4. Completion advises are issued to Exetel. All services are ordered with end-customer (and Exetel) management of the router. These logins and passwords are issued at completion. 5. Any additional IPs requested are implemented. The end-customer is kept informed at all stages of the SHDSL provisioning process via email.
