What is the Sewage-In-Basement (SIB) Program?
As part of the Consent Decree the SIB Program legally requires MSD to take responsibility for sewage backups. If you experience a sewage backup you must call the sewer district’s WIB customer call center (513) 352-4900 immediately after the backup occurs. MSD is required to send someone out to investigate the problem within a timely fashion. If the problem is not in the lateral lines, MSD is financially responsible to properly clean up the mess and reimburse you for any lost or damaged property as a result of the backup. This includes relocating undamaged property, removal of property that cannot be salvaged, cleaning and relocating items that can be saved, extracting water from your basement, removing saturated drywall/paneling, wet carpeting or other damaged flooring, cleaning all appliances and cleaning and disinfecting of all walls and floors. At times an electronic air cleaner will be brought in to disinfect the airborne bacteria as well. MSD is also responsible for losses in prop
