What is the set up in GPCB for attending to the complaints and for redressal of grievances ?
A. GPCB attends to the complaints promptly by inspection, monitoring and verification through its Regional Offices or by sending special teams or by vigilance squad to visit the site and report back. Complaints can be lodged with Public Awareness & Assistance Cell and Vigilance Cell by means of telephone or in writing. Both written and oral complaints are attended on a priority basis. Whenever applicants come with grievances in the office they are being heard promptly and action is taken quickly. If the applicant request for anonymity of his identity confidential the same is being maintained.
