What is the service pack policy for Microsoft Dynamics products?
In response to customer feedback and as part of Microsoft’s continuous efforts to provide world-class support for its products, Microsoft modified the Microsoft Support Lifecycle policy for service packs for key Microsoft Dynamics products. Microsoft is extended the service pack support policy for Microsoft Dynamics SL, Microsoft Dynamics GP, Microsoft Dynamics NAV, Microsoft Dynamics AX, and Microsoft Dynamics CRM to 24 months of support for a previous service pack, when a new service pack is released. Previously, when a new service pack was released for these products, Microsoft provided 12 months of support.
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