What is the Self Assessment Maturity Model?
ITIL Live is unique in offering its subscribers the opportunity to conduct their own assessment on implementation and running of ITIL-based processes. To help organizations achieve quick results with relatively little effort, the method has been kept deliberately straightforward. ITIL Live’s self-assessment process is based on five levels of maturity, with clear guidance on the criteria to look for at each level of the ITIL V3 processes. Though the primary focus is on the ITIL processes, the assessment criteria also examines how well the roles, functions, support tools and infrastructure are supporting these processes.
