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What is the secret question for?

April 26, 2017secret

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What is the secret question for?

2 Answers

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The secret question is used to safeguard the privacy of your information. It helps our staff identify you when you phone us.

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The secret question and answer is for your use if you forget your password and/or your User ID. With a well-chosen question and answer, the automated Account Recovery process will allow you to continue to use your account without the need to call for help. Account Recovery will provide you with your Secret Question. When you provide the correct Answer to your Secret Question it will allow you to change your password.