What is the secret of Teletechs success story?
Maulik Parekh: The secret to TeleTech’s success story is an intense desire on everyone’s part – from our Chairman and CEO Mr. Kenneth Tuchman, to our frontline employees – to provide world class customer service to our clients and their customers. Although, we have over 40,000 employees, we are extremely nimble as an organization and we are able to respond to new opportunities faster than our competitors. Mr. Tuchman, a successful entrepreneur himself, has fostered a culture of entrepreneurial, out-of-the-box and innovative thinking and I feel that’s our competitive advantage. We have been recognized as a pioneer in how we have consistently introduced state of the art technology and revolutionized the customer management business from the day this company was established. I must also add that as a global company with an expansive reach, we have found the right balance between being global with due respect to local culture and work practices for each of our locations. We are truly a “th
