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What is the scope of coverage for technical support under Acquia Network Subscriptions?

April 26, 2017acquia coverage Network SCOPE subscriptions technical support

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What is the scope of coverage for technical support under Acquia Network Subscriptions?

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Customers with active subscriptions to the Acquia Network are entitled to technical support for Drupal 6.x – including all modules, themes, and custom code – and the Acquia Network itself as described elsewhere in this FAQ. Support channel access and response times are determined by the subscription and any additional services purchased. See the Acquia Network Subscriptions matrix for coverage details on each subscription level.