What is the Scentsy Success Satisfaction Guarantee policy?
A. Scentsy Success offers a 30 Day Satisfaction Guarantee. If you are unsatisfied with your Scentsy Success product for any reason, you may return it within 30 days of purchase for a full product credit. All items must be unopened and unused or must be in resalable condition as defined in Section 14 of Scentsy Policies and Procedures. Shipping charges are the responsibility of the Consultant. Personalized products and closeout items are not eligible for return. See “How do I return an order” below for further details. Scentsy Success reserves the right to refuse a returned product if it is determined that the product has been used or is not in resalable condition. If a product is deemed ineligible for return, the item will be returned to the Consultant and return shipping will be charged to the card associated with the order.
