What is the Sansa Connect Recovery Tool?
The Sansa Connect Recovery Tool can be used to reformat and re-install the latest firmware version to a Sansa Connect. This can be used when you believe the Connect is not functioning anymore. You can find the Recovery Tool here. There are two things to do before starting the Recovery Mode. First, charge the Connect for at least 20 minutes using the AC charger to ensure this is not a battery depletion problem. Second, hold the power button for 8-10 seconds to ensure the Connect has turned OFF. After these steps, you can put the Connect into Recovery Mode and use the Recovery Tool.