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What is the San Francisco Airport doing in that vein?

doing San Francisco Vein
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What is the San Francisco Airport doing in that vein?

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John Payne: I think we’re really unique. There are very few airports and one of the great things about my job is we’re actually a profit center and not a cost center. So what we are able to do is we resell network bandwidth and other services to our tenants and this allows us to become a profit center, generate revenue, not be a cost center, and then we take that money and that experience that we gain and that ability to have a tight relationship with our customer set and then drive innovation through that. Examples are WiFi as well. We run our visual paging monitors through WiFi. We put in customer self-service kiosks that allow international passengers to generate boarding passes. Those are all run over WiFi. So it’s very synergistic between a lot of the technologies that we implement and then how we service the passengers and the tenants. What kind of metrics are you tracking on various customers that you have at the airport? John Payne: We track a variety of different metrics again

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