What is the ROM refund policy?
A non-refundable fee of 20% will be charged on all refunds regardless of the reason for cancellation. Cancellations must be received in writing and are not refundable within five business days of the program start date. Send your cancellation notice and ticket to Attention: Programs Department, 100 Queen’s Park, Toronto, ON M5S 2C6 or e-mail programs@rom.on.ca.