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What is the role of the customer service (CSL) lead in establishing the VITAs relationship with its customer agencies?

April 26, 2017agencies CSL customer customer service lead relationship VITA

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What is the role of the customer service (CSL) lead in establishing the VITAs relationship with its customer agencies?

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The customer service lead plays an important role during the development of VITA’s Service Transition Plan with an agency, and will likely be the best person to handle discussions regarding the plan.