What is the role of an Apprenticeship Field Officer in an issue resolution process?
If agreement on a way for the apprentice to demonstrate competency to the satisfaction of the RTO and employer cannot be reached, any party can contact an Apprenticeship Field Officer to facilitate further discussion and manage options for resolution. Contact the Skills Victoria service: Apprenticeship Administration Information Line, Skills Victoria Tel: 1300 722 603 If the issue is not resolved by working with an Apprenticeship Field Officer, the parties will be referred to either an independent third party such as VETASSESS or to a Victorian Skills Commission delegate to conduct a proceeding to resolve the issue. Proceedings to resolve apprenticeship Issues are designed to reach a decision on the status of the training contract. More information on Proceedings can be found on the How to Deal With Problems page of this website. The process for competency based training and completions, including issue resolution, can be found at on the Competency Based Training and Completion page of
Related Questions
- I’m sure I do not want my case to go to Court but I am not sure which alternative dispute or issue resolution process is appropriate to my situation. How can I proceed?
- Does Humasys have an Issue tracking process? Describe the escalation process for issue resolution?
- How long does the issue resolution process take?
