Important Notice: Our web hosting provider recently started charging us for additional visits, which was unexpected. In response, we're seeking donations. Depending on the situation, we may explore different monetization options for our Community and Expert Contributors. It's crucial to provide more returns for their expertise and offer more Expert Validated Answers or AI Validated Answers. Learn more about our hosting issue here.

What is the role of a mystery shopper?

April 26, 2017mystery Shopper

0

Posted

What is the role of a mystery shopper?

1 Answer

0

Posted

Mystery shoppers “secretly” visit specific stores and businesses in order to observe and report on the quality of customer service. The information submitted by mystery shoppers enables clients to reward staff for excellent performance, develop staff who perform less than satisfactorily, and evaluate staff compliance compared to company service standards.