What is the role of a Conciliation Officer?
The role of a Conciliation Officer is to help the parties to resolve a dispute. He or she will do this by asking questions designed to help exchange information, develop and examine options for resolution and record the outcome. Conciliation Officers are independent and trained in alternative dispute resolution. They have expert knowledge of legislation and claims management processes for Victorian Workers Compensation and will facilitate the dispute resolution process in an informal, timely and impartial manner.
