What is the ROI justification for a web-based scheduling solution?
There are many benefits of web-based scheduling that together yield a rapid payback and high ROI versus the traditional scheduling methods used by service businesses. The “hard” benefits of enterprise online appointment scheduling include increased yields and higher service revenue, reduced call center and administrative costs, and more efficient resource utilization (service delivery staff, facilities, equipment). The “soft” benefits are sometimes difficult to quantify but perhaps more important. Web-based scheduling promotes customer satisfaction and loyalty among web-inclined customers, who will love the convenience and will tell their friends. Email reminders to book future appointments will drive repeat business from these customers. Some national service chains can justify our enterprise online appointment scheduling solution solely on the value it delivers to management in being able to measure performance and foster accountability at the store level.
