What is the return Policy?
All Opened items may only be exchanged within 20 days of your product’s shipping date, for the same item only. No refunds are available for any items, if opened. To make a return, please go to “Contact Us”. Email us with the subject line stating “Return” and a Customer Service Representative will contact you shortly.
A 60-day money back guarantee is offered on all Murad products except discontinued and discounted items. If you?re not satisfied with your purchase you may return it for a full refund of the purchase price. Note: You are responsible for any charges related to shipping. Before returning products please call Customer Service for instructions. For your protection we recommend you insure your returns. Regrettably COD delivered will not be accepted and return shipping fees are not refunded. For full return policy visit www.balleydirect.com/returns returns or view the reverse of the original invoice.
Our Quality Assurance department works hard to ensure that your products will arrive in beautiful condition. We will provide refunds or exchanges of defective items. All returns require authorization before being accepted. You may also return items even if they are not defective. Simply call us for a return authorization code, and we will provide a refund for your order, minus a small re-stocking fee. This does not apply for custom-made products. For custom orders, we will refund or exchange your order if the final product does not match the proof that was approved when the order was submitted. In such cases, we will re-make the order free of charge, or we will issue a return authorization for the items if they are found to be defective. Custom products not subject to returns unless there is a material or manufacturing defect.
Returns of merchandise are accepted only if returned within fifteen (15) days after the date of purchase. The original sales receipt is required for a refund. Returns on phone purchases are subject to a $15 phone re-stocking fee. Returned phones must have been used for less than sixty (60) minutes and must be in “like new” condition with the original box, packaging and all included accessories such as charger, battery, phone strap and instruction manual. Returned merchandise other than phones must be unopened and unused. Refunds will not be issued on earpieces or headsets. All sales on these items are final. Activation fees and payments for prepaid services are non-refundable. If your revol wireless service is suspended or terminated during any monthly service period, you will not be entitled to any refund of amounts paid for such service period or discount or pro-rata reduction of amounts owed for such service period.
