What is the return policy for update or replacement DVDs?
Products purchased on or after April 1, 2009 and purchased directly from NAVTEQ can be returned to NAVTEQ for refund or exchange. · Only products purchased direct from NAVTEQ can be returned to NAVTEQ for refund or exchange. · You may return the item within 30 days of shipment. Requests for returns and exchanges made after 30 days will not be honored. · The credit card used to purchase will be credited for the original purchase plus applicable sales tax. If your order included discounted products, the refund will be given on the lower-priced product. · Proof of purchase is required and must accompany the returned items. A copy of the packing list that came with your product can be used for this purpose. · Items must be returned in their original container and must not be damaged. You are responsible for returned freight costs. To return a product, call the Customer Service Center at 1-888-291-4675 · Request a Return Authorization Number · Clearly print the authorization number on the o
