What is the return policy for poor quality images out of Shutterfly’s control?
Shutterfly only is responsible for print costs associated with returns due to manufacturer defects, or printing or shipping errors caused by us or our agents. Shutterfly is not responsible for returns due to poor image quality, cropping, enhancements Pro Gallery account owners did or did not apply, or other factors out of Shutterfly’s control. For returns for manufacturer defects, or printing or shipping errors caused by us or our agents, Shutterfly would, in its discretion, either replace the order in question at no cost to the end-user or gallery owner, or issue a refund to the end-user. If a refund is issued for a defective return caused by us, the full amount refunded to the customer for such item will be deducted from your sales for the particular month.
