What is the Return Policy at MyCustomTailor.com?
MyCustomTailor.com is dedicated to maintaining total customer satisfaction to the maximum possible standards. Should there be an inadvertent error made on our part, we will do all the necessary adjustments and/or replacements and reship the order to the client, totally free of charge. If the client has inadvertantly sent us the wrong measurements, we will do the adjustments at no obligation on the client´s part, but return shipping and handling is the client´s responsibility. An order having been placed cannot be cancelled. This is because once an order is placed, MyCustomTailor sources the appropriate fabrics and place orders for these with suppliers. Under our terms with our suppliers, fabrics once ordered cannot be cancelled as the materials are cut as soon as ordered. In cases of large orders, should it be mutually agreed to by the client and MyCustomTailor that an initial small shipment be sent to confirm measurements and fit, (to ensure that should minor adjustments be required,
