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What is the response time on tickets?

April 26, 2017chat email hour ISSUE Response site tickets time

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What is the response time on tickets?

1 Answer

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Posted

Response time is presently improving. We will reply to tickets by priority basis. If it is a server wide issue then we solve it within 5-10 min. and we will update you back in 2-3 hours. Some tickets which require L3 support will be delayed by atleast 12 hours due to load on our engineers. 1. Chat Support is still provided but its limited to Dedicated Server / VPS / Cluster clients only. 2. More info. about Support : http://www.computinghost.com/support.