What is the Reservation Guarantee?
– All reservations made with Excelloz are guaranteed. If your reserved hotel becomes unavailable or cannot be honored upon check-in caused by a mistake on behalf of Excelloz/Hotelier, please immediately contact our call center. We will arrange a room at another convenient and comparable hotel possible for you. The full cost of the first night’s stay, including any tax and service charges will be taken care of by us. We will pay for all communication costs to our office.
Related Questions
- If my reservation is pre-paid and I make a valid claim against it, when will I receive a credit for the "Suite-est" Rate Guarantee rate difference?
- Will hotels guarantee rooms with a credit card that expires before the date of a reservation?
- Does the Hyatt require a deposit to guarantee a reservation?
