What is the relationship between the review boards and the Ombudsperson?
Patient Care Quality Review Boards (PCQRB) and the Ombudsperson have no formal relationship. The intent of the review boards is to provide people with timely reviews of complaints related to health care services, and to provide a mechanism for tracking and monitoring patient care quality complaints. The Office of the Ombudsperson considers a broad range of complaints relating to the practices and services of a variety of provincial government ministries or agencies. Complainants are encouraged to submit their complaint for review through the patient care quality mechanisms available (i.e. the Patient Care Quality Office in the health authority, the independent review board) before referring to the Office of the Ombudsperson.
