What is the refund policy at bastens.com?
Please understand Bastens Store is not the manufacturer, we are liquidators. Certain products which once opened, even if unused, cannot be re-sold as new. This is how we offer everyday low prices. If an item is defective, we will absolutely replace that item, however you must first get an RMA number by emailing us [click here to email us] or calling 210-363-4791 Monday-Friday 8:30-5:30 EST. With exception to bikinis, we cannot offer returns/refunds except where determined to be our mistake or a defective product. Please research the products and your needs before purchasing. If you need further assistance with product information before placing your order, contact us as stated above. We are here to help you and look forward to doing business with you. We will accept returns/exchanges on bikinis since we understand the difficulty in buying clothing without trying it on. However, undergarments must be worn when trying on bikinis if they are to be returned or exchanged. If you return an i
