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What is the purpose of security question/answer on the Update Online Account page?

April 26, 2017account answer online page purpose security

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What is the purpose of security question/answer on the Update Online Account page?

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The security question and answer are used for account verification when you contact Charter by phone. Charter Employees will use this information to verify that you are the valid account owner. We recommend that you select a security question (from the list provided) and answer that will be easy for you to remember.