What is the purpose of HCAHPS survey?
The CAHPS® Hospital Survey (Consumer Assessment of Healthcare Providers and Systems), also known as Hospital CAHPS® or HCAHPS, is a standardized survey instrument and data collection methodology for measuring patients’ perspectives of hospital care. While many hospitals collect information on patient satisfaction, there is no national standard for collecting or public reporting information that would enable valid comparisons to be made across all hospitals. In order to make apples to apples comparisons to support consumer choice, it is necessary to introduce a standard measurement approach. HCAHPS is a core set of questions that can be combined with customized, hospital-specific items to produce information that complements the data hospitals currently collect to support internal customer service and quality-related activities. Three broad goals have shaped the HCAHPS survey. First, the survey is designed to produce comparable data on patients’ perspectives of care that allows objectiv
