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What is the purpose of a Fulfillment Agent/Software Services Agent?

April 26, 2017agent fulfillment purpose Services Software

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What is the purpose of a Fulfillment Agent/Software Services Agent?

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The Fulfillment Agent or Software Services Agent takes care of invoicing, aggregating orders and providing accurate, coherent monthly reports to Novell, assisting customers with self-audits for locations where the partner is the named MLA Fulfillment Agent (where applicable), and providing general pre-sales and sales support activities.