What is the providers role in interfacing with the ELCFH for the family?
The ELCFH must maintain direct contact with the family. ELCFH staff is not permitted to discuss families with providers because this information is considered confidential. Providers can provide reminders to families of the need to communicate with the ELCFH, especially regarding any changes (marital status, job change, address change, phone number, maternity leave etc). The provider can be a partner with the ELCFH by reminding parents of upcoming redeterminations, due to the courtesy copy that is sent to the child care program. However, it is a slim line that separates advocating for the parent or possibly breaching confidentiality of the parent.
