What is the proposed process for restoration at TNMP when a REP calls with a customers outage?
As of January 1, 2002, REPs and customers will be provided with a toll-free number to notify the T&D Company of interruptions in service. TNMP has built a strong reputation of providing superior customer service by maintaining a local presence in the communities it serves. Due to this fact, TNMP employees typically live in their respective service areas and are thereby positioned to deliver exemplary customer service in a timely manner. During significant events, Customer Representatives may be brought in during “after hours” emergencies to answer telephones in the local office to expedite the service restoration process. At peak call times, this can enhance restoration efforts by answering the phone locally as opposed to transferring the phone to the “after hours” answering service which may be inundated with customer calls. During extensive outages, circuits are prioritized based on the number of customers and nature of customers served; i.e. hospital, nursing homes, etc. The larger
