What is the process that Technology Services uses to update Student Computer Suites?
Technology Services has a defined process with regards to updating software in Student Computer Suites. This process is in place to ensure that the requests are tracked, work is sufficiently resourced to allow adequate quality assurance steps to be incorporated, and customers are communicated with. This reduces the instances of additional work to address issues post deployment and in turn increases staff and student satisfaction of their IT experience within the Student Computer Suite environment.Once the request has been raised using the Online Form, Teaching Technologies are sent the request via email. The request is then acknowledged on the online system and scheduled. Upon closure of the request window, Teaching Technologies will contact each requestor regarding the working being completed and licence/media information. When the image has been completed, the requestor will be contacted to conduct testing to ensure all applications behave as expected. When testing has passed, the co
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- What is the process that Technology Services uses to update Student Computer Suites?
