What is the process my rugs go through to be repaired by Artisan?
• You contact us by phone or email to discuss your needs. • You give us information about the rug(s) and send digital photos, including shots of the back of the rug and any tags it may have. Your photos should include: • A shot of the whole rug from the front • A front-side close-up of a corner, including and edge and end • A back-side close-up of a corner, including an edge and end • Any tags on the back side • Front- and back-side shots of the damaged area, with a ruler or tape measure indicating the size of the damage • When we receive the photos, we call you to discuss the appropriate course of action, including restoration options, and provide an initial non-binding estimate. • If the initial estimate meets with your approval, an agreed-upon value is placed on the rug, and it is insured and shipped by you to our NYC office. We assume full responsibility for the piece once it is accepted into our NYC office. • We closely inspect the rug, take detailed photos and provide a comprehen
