What is the process for submitting information if my financial institution creates a duplicate situation?
As a depositing institution (sender) that created the Check 21 duplicate situation, you can easily notify impacted paying institutions (receivers) that a duplicate event has occurred. First, access the Check 21 Duplicate Notification Service. A spreadsheet template is available so you can input the paying institutions’ (receivers’) ABAs, number of items and dollar amounts; this spreadsheet is required to complete your request.
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