What is the process for handling Tau warranty repairs including guaranteed and typical turnaround times?
FLIR’s tech support should be contacted first, in order to verify that a product return is required: techsupport@flir.com. If a product return for repair is needed, SBA-CameraRepair@flir.com should be contacted. Be prepared to provide the serial number of the camera, as well as a brief description of the problem or why it is being returned. You will be issued a Return Merchandise Authorization (RMA) number along with shipping instructions. Any product returned to FLIR, whether or not it is under warranty, must use FLIR’s RMA process. The standard repair turnaround time is 30 days.
