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What is the process for following up with Lead Generators/Sources when they change their format?

April 26, 2017format generators lead process sources

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What is the process for following up with Lead Generators/Sources when they change their format?

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The Lead Manager Program Manager contacts the Lead Source and advised that their leads are not parsing and do not appear to be transmitted in ADF format. The Program Manager asks the Source to re-format their leads in ADF format and send Cobalt an example of their ADF format. Lead Manager developers check the Source’s format to ensure compliance with ADF standards.