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What is the process for disputing a claim; can you provide us with a written process or protocol for the refusal/denial of claims?

April 26, 2017claim denial disputing process Protocol refusal written

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What is the process for disputing a claim; can you provide us with a written process or protocol for the refusal/denial of claims?

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All claims contain a POC email ID. Questions/Disputes/Denials should be emailed to coop@aafes.com. The Trade Promotion Management group will research the reasons for the reversal request. We will coordinate with the suppliers/buyers and act in accordance to the buyers direction.