What is the process for complaining to the Office of Fair Trading?
It is a formal process of lodging a Dispute Resolution application with the Dept., and in our view should be considered a ‘last resort’ step i.e. if it is an individual Owner, or a group of Owners, or the Committee that have an issue that needs to be resolved, there is an obligation on that party to take other steps to attempt to resolve the matter before putting it to the Dept. as a ‘Dispute’. Avenues that should possibly be considered first might include: 1. discussion with your Body Corporate manager in a formal way; 2. a formal mediation session; 3. getting advice from another party – the Commissioner’s advice line, a lawyer, etc. A reminder that when a Dispute Resolution has been lodged with the Commissioner, copies of all related Notices received in relation to this matter must be sent to all owners, and all costs relating to the distribution of this material is borne by the body corporate.
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