What is the process for changing to iiNet if Im moving on to the iiNetwork?
The steps to churn onto our equipment are: • Complete the online iiNet broadband application form – filling it in as normal (select “I am new to iiNet and have broadband with another provider’) and click ‘submit’ at the end. • When we confirm you are eligible for broadband2+ you will need to cancel your current broadband connection with your previous provider if instructed to do so by the online form. Please note that all Telstra Bigpond customers will have to cancel. • We will automatically check your current broadband connection each day until we are notified that your cancellation has been accepted by your old provider. Once the service is deactivated, we can submit your application to enable your new broadband connection with iiNet and contact you when active.
