What is the procedure to follow if I need Roadside Assistance?
• Call the Roadside Assistance number located on the membership wallet card or dial *611 from your wireless phone to access customer service and request the number • The service provider will prepare a request for service dispatch. You will need to provide the following information: – Your name – Your wireless phone number – Vehicle type and license plate number – Your location: the nearest major street/crossroad intersection – The type of service you are requesting • The service provider will provide you with the expected arrival time for assistance. • If the cost of the service exceeds the amount covered by Roadside Assistance, you will need to pay the service provider at the time the services are rendered.
Follow these steps to obtain help: • Call #ROAD (#7623) from your Wireless Device – it’s free! • Or, call 1-87-ROADSIDE from a landline or when off the Verizon Wireless network for assistance. You will be asked to provide your 10-digit wireless phone number. • Verizon Wireless Roadside Assistance will prepare a request for service dispatch. You will need to provide the following information to Roadside Assistance from Allstate: – Your name. – Your wireless phone number. – Vehicle type and license plate number. – Your location: the nearest major street/crossroad intersection. – The type of service you are requesting. • The service provider will provide you with the expected arrival time for assistance. • If the cost of the service exceeds the amount covered by Roadside Assistance, you will need to pay the service provider at the time the services are rendered.
