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What is the procedure to be followed in case of loss of my debit card?

April 26, 2017Case Debit card followed loss procedure

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What is the procedure to be followed in case of loss of my debit card?

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– It is important that you report the card loss by calling our hotline numbers so that the card can be stopped immediately. You will then visit any of our branches to apply for a new card. The charge for replacement of a lost card is Kshs. 500. Your card will be ready after 7 working days upon receipt of your application.