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What is the procedure to be followed in case my Debit Card is lost or stolen?

April 26, 2017Case Debit card followed Lost procedure stolen

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What is the procedure to be followed in case my Debit Card is lost or stolen?

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If your IDBI Bank International Debit-cum-ATM Card gets lost/stolen, you are protected from fraudulent charges from the moment you report the loss to the Bank. If your card is lost/stolen in India you have the following options: Call 1-800-22-6999 (24-hour toll-free number) immediately and report the loss. If you do not have access to the above number, then call our Phone Banking Centre. For MTNL / BSNL Customers call: 1800-22-1070 and for Other Customers call: 1800-200-1947. Your Debit Card will be deactivated immediately to prevent misuse. If your card is lost/stolen while you are overseas, you can call the Visa/ MasterCard Global Emergency help line. It is also advisable that you report the loss in writing to the Bank at the address/fax number, which will be communicated, to you by the Phone Banking executive. Additionally, you must report the loss/theft of the Card to the nearest local police authorities, and forward a copy of the FIR to the Bank.